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Supervisor, Client Services

Who are you? 

Reporting to the Coordinator of Client Services, the Supervisor works under the direction of the Coordinator, Client Services. To be successful, the Supervisor will be a Leader; you believe in earning the respect of your coworkers; you value compassion as a way of life; you seek to understand; you insist on treating everyone with respect; you are a team player, but can make tough decisions without hesitation; you are decisive, but first consider all possibilities; you are fair; you are honest; you have the ability to get along with almost anyone; you understand the homeless population; you are proud to be part of something that changes lives in a high profile environment. 

Hours of work are not less than 40 hours per rotation. Some unusual hours may be required from time to time as the need arises. Dependent upon need and assignment, shifts for this position can include Days (6 am – 2pm), Afternoons (2 – 10 pm) or Nights (9 pm – 7 am). These hours may be altered at the discretion of management.

The Job

  • Responsible for the day to day operations of the main DI location when the Coordinator is not present and to uphold the vision, mission, goals and the ethics of The DI 
  • Supports the Coordinator in directing, leading, coaching, training and mentoring Adult Care Workers (ACW’s) 
  • Assists the Coordinator with scheduling and ensures that the building is adequately staffed on a daily basis 
  • Contributes in thorough written performance evaluations of staff twice per year 
  • Attends all supervisory meetings as required (including BRC, CAB, Medical, etc. 
  • To conduct yourself in a professional manner, be a trusted representative of The DI and provide exceptional service to our clients, members of the community, and emergency services 
  • Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively and with humility 
  • To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all 
  • Keeps a good working relationship with the Coordinator and Manager of Client Services and relates issues such as health and safety, staffing, client and public concerns 
  • Provides input on existing or future programs at The DI 
  • Communicates with the medical team regarding clients’ health and distribution of medicine 
  • Coordinates with security to help deter suspicious or illegal activity inside and outside of the building 
  • Engages in conversation with clients, volunteers and staff to help build positive relationships  
  • Available to assist clients with questions or concerns regarding a wide range of topics, such as discussing their bars, programs, policies and procedures, health concerns, transitional housing alternatives, etc. 
  • Assists with meal time to ensure the process runs smoothly 
  • Communicates any outstanding maintenance issues to ensure quality service to clients 
  • Performs various administrative tasks which include: answering phones, relaying messages, data entry, etc. 
  • Delegates various duties to staff and volunteers 
  • Performs other related duties as required 

Qualifications and Essential Skills

  • Completion of a college or university program in social work, psychology, counselling or other social science or health-related discipline is usually required with a minimum of two years of support worker experience in human services
  • Minimum of five years’ work experience in human services as a support worker may replace formal education requirements
  • Leadership experience a definite asset
  • Strong strategically-focused analytical skills, good common sense and capacity to provide leadership
  • Positive, energetic and self-directed, with effective time management and organizational skills, including the ability to deal with several priorities at once
  • Well-developed interpersonal, conflict resolution and negotiating skills
  • Excellent communications skills, both verbal and written
  • Proficient in Office365 and Microsoft Office Suite 2016
  • Demonstrate essential desktop troubleshooting skills
  • Eager to learn new systems and adopt improved best practices
  • Ability to develop relationships with a wide variety of services stakeholders

What we Offer

The DI is an employer of choice in our industry, offering an excellent benefits package including 100% medical and dental, a RSP matching program, paid training programs, and annual paid vacation. 

We provide an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people.  We take great care in hiring the right people who fit, and who share our outlook on the value of people. 

If you are looking for a challenging position in a dynamic team and growing business, then this position is right for you! No phone calls please.

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